Portfolio
Outbound Campaign Calling with LiveKit and Analytics
Runs large outbound campaigns with call recording, STT-based dispositioning, and real-time analytics.
Project details
What we delivered
Overview
Outbound campaign platform for predictive and progressive dialing at scale.
Integrates LiveKit media sessions and automated dispositioning.
Key Features
- Campaign manager with pacing, concurrency, retries, and throttling.
- LiveKit session bridging and call recording for QA and compliance.
- STT and LLM heuristics for automatic disposition and intent tagging.
- Analytics for delivery rate, contact rate, quality metrics, and transcripts.
- Compliance tools for DNC checks, consent workflows, and opt-out lists.
Architecture & Tech Stack
- Dialer orchestration with queue workers and SIP or CPaaS integration.
- Backend APIs: FastAPI for campaign CRUD and webhook handling.
- Post-call processing: STT to intent and disposition classification stored in analytics DB.
- Monitoring: real-time dashboards and anomaly alerts.
Impact / Outcomes
- Scaled outbound campaigns with automated reporting.
- Improved agent productivity through automated dispositioning.